all your questions, answered
Delivery
Local registered delivery at $5, and it will take about 3-5 working days to reach you.
If you need them urgently, our express next day delivery is charged at $15.
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If you're purchasing from overseas, do reach out to us via email and we'll do our best to get them to you!
Returns and exchanges
Complementary exchanges to a different size must be requested within 14 days of purchase via email.
Items must not have been worn, with its original packaging still intact.
Do include your order number in the email.
We reserve the right to reject any exchanges if the items do not meet the requirements.
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Returns will be reviewed via a case-by-case basis.
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In an unlikely event of a defective item, drop us a email at hello.pyaarco@gmail.com and we will take it from there!
Garment care
To maintain the longevity of the clothes, we recommend you to
- machine wash at 30deg
- no tumble dry
- hand wash coloured garments in room temperature water separately for first two washes and do not soak
- do not bleach or use too much detergent.
pre-loved items
Pre-loved requirements
Items will need to fulfil some conditions to be accepted as pre-loved.
- no rips, tears or holes
- no stains, or fading of colour
- all buttons, drawstrings intact and in working condition
- washed and clean, odorless
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We reserve the right to reject the items if they do not meet the requirements.
An email update will be sent to you and you have the option to take back the clothes. You may self-collect the items or have them delivered back to you at $5.
Pre-loved returns
1. Drop us an email at hello.pyaarco@gmail.com with the subject titled <pre-loved>, and include your previous order number.
2. We will provide you with a paid registered shipping label and instructions on how to return the items back to us.
3. When item is accepted, you will receive a follow up email with your 20% discount code that you can use at any point in the future, no expiry!
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Please understand that you are responsible for the condition of the items until it reaches us; so please secure the packages and ensure the contents inside are safe from the elements.
